Course Content
INTRODUCTION
This chapter answers the following questions: What kinds of education services are offered in destination countries? What information does the student counsellor need to understand a destination country? What advice are students likely to want about a destination country? What are the main destination countries?
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Education Markets in Destination Countries
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Understanding a Country
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Test of Knowledge Progress
00:03:00
DESTINATION COUNTRIES
The following countries are covered in this chapter: US Canada UK Ireland Germany Switzerland Netherland - Holland France Spain Italy Malta Australia New Zealand China Japan Malaysia Singapore
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The United States of America
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Canada
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Test of Knowledge Progress - Canada
00:03:00
United Kingdom
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Test of Knowledge Progress - United Kingdom
00:03:00
Ireland
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Test of Knowledge Progress - Ireland
00:03:00
Germany
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Switzerland
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Netherlands
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France
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Spain
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Italy
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Malta
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Australia
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New Zealand
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China
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Japan
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Malaysia
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Singapore
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EDUCATION SYSTEMS
This chapter summarizes the following questions: How is the education system structured in destination countries? What types of educational institutions are there and how do they fit in the education system? What types of qualifications can a student gain from these educational institutions? What is the regulatory framework for qualifications, and how does it work? Where do international students enter and leave the education system?
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Overview of Educations System
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Structure
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Qualifications Framework
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Study Planning
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Test of Knowledge Progress - Education System
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REGULATORY SYSTEMS, VISAS AND LEGAL REQUIREMNTS
International education in a destination country is most likely controlled by legislation and associated regulations at national and state/regional levels. This lesson examines common laws and regulations relating to international education and outlines how they operate. Focus Questions How are the regulatory systems structured in destination countries? How do the regulatory systems affect the different types of educational institution? How do the regulatory systems affect the student counsellor?
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Regulatory Systems
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Government Laws and Regulations
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Industry Self-Regulation
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Types of Laws
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Legal Requirements
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Legal Requirements of Education Providers
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Agent Contracts and Accountability
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Consumer Protection
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Student Visas
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Migration Regulations
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Student Visas
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Enrolment and Visa Applications
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Prerequisites
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INTERNATIONAL EDUCATION STAKEHOLDERS
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Overview
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Education Institutions
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Communication with Education Institutions
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STUDENT CLIENTS MANAGEMENT
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Student Client Management
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Recruitment and Enrolment
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After Departure
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STUDENT CARE ISSUES
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Overview
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People
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Student Care Programmes
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Cultural Awareness
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STUDENT DOCUMENTS
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Overview
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Dealing with Student Documents
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Working Effectively
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Technology
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Customer Service
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Work Practices
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MARKETING INFORMATION AND ETHICS
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Marketing Information
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Sources of Information
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Using the Information
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Ethics
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Principles
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Issues
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CISA- Certified International Student Advisor
About Lesson

Student Client Management

The student counsellor must be able to manage student clients through recruitment, enrolment, and pre-departure processes, and then to know how student clients are doing and being managed after arrival in the destination country.

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